The Swedish telecommunications equipment manufacturer company Ericsson and Bahrain-based telecommunications company Batelco have developed the Ericsson Customer Acceptance (ECA) platform, which is operated by Blockchain technology.
Nicholas Blixell, vice president of Ericsson GCC, said their platform has significantly reduced the time that customers spend sending requests (by 42 per cent) and delivering documents faster. With this system, customers do not need to be in the office as any data is processed instantly and all information is stored securely in a blockchain without being changed. Moreover, each participant can track the progress of business operations, which increases customer confidence.
Rashed Mohamed from Batelco's technology development department said that the two companies have been working together for more than 40 years and are enthusiastic about blockchain technology. Executives from both companies will continue to explore how it can meet customer needs. He added:
"Batelco strives to take advantage of technological progress to improve operational efficiency. The use of Blockchain has simplified operations and accelerated business operations, so customer support is much more efficient."
Blockchain can be used to transmit and store data; last year, SWIFT collaborated with US fintech company Symbiont to create a platform based on this technology for the exchange of corporate data.
